Short version: credits you have already spent are not refundable, credits you have not spent never expire, and if we ever shut the service down we refund every unused credit in full.
Manas.Vitra.AI is a prepaid, top-up based service operated by Apex Future Labs Pvt Ltd. You add credits to your account and those credits are consumed as the platform performs work for you. There is no subscription and no recurring charge. This policy explains exactly when money is returned to you and when it is not.
A top-up buys credits. Credits are a prepaid utility balance, not goods and not a licence period. They are consumed in measurable units as work runs, and every consumption is itemised in your ledger before and after it happens.
Because credits are consumed the moment work is performed, a top-up is treated as a purchase of that capacity rather than as a deposit held on your behalf.
We do not refund credits that have already been consumed. Once work has been performed and delivered to your account, the corresponding credits are spent and no part of that amount is returned as money, regardless of whether you go on to use, publish or discard the output.
This applies to every paid surface of the platform, including generation, rendering, translation, research, publishing and automation.
Whatever you top up stays yours. Credits carry no validity period, no monthly reset and no expiry date. Unused credits remain in your account for as long as your account is open, including through periods of inactivity. We will not lapse, void or claw back an unused balance.
If the platform fails to deliver work you paid credits for, those credits are returned to your account balance automatically and the reversal is shown in your ledger. You do not have to ask for it and you do not have to prove it.
This is a return of credits to your balance so you can run the work again. It is not a return of money to your payment method. Section 6 lists the only cases where money is returned.
There is nothing to cancel. Manas does not bill on a recurring cycle, so no subscription renews and no future charge needs to be stopped. If you have enabled automatic top-up, you can switch it off at any time from your account, and no further payment will be taken.
You may close your account at any time. Closing an account does not convert an unused credit balance into money, except where Section 6 applies.
Money is returned to your original payment method in the following cases, and we will process it without requiring you to escalate:
Approved refunds are returned to the original payment method through the payment provider used for the transaction. We use Stripe and Razorpay to process payments, and a refund cannot be redirected to a different card, account or instrument.
We initiate approved refunds within seven (7) working days of confirming them. The time taken for the amount to appear in your account after that is determined by your bank or card issuer and is typically five (5) to ten (10) working days.
Write to contact@vitra.ai from the email address registered on your account, with the transaction reference and a short description of the issue. We respond to every refund request, including the ones we decline, with the reason.
We may update this policy to reflect changes in the service or in applicable law. The commitment in Section 6 to refund unused credits if the service is discontinued will not be removed retrospectively for credits already purchased.