Manas is a digital service. Nothing is physically shipped, and your purchase is delivered to your account as soon as payment is verified.
Manas.Vitra.AI is a software service delivered entirely over the internet. No physical goods are sold, shipped, couriered or delivered to an address. This policy is published so that the delivery and exchange terms for the digital service are stated plainly.
There is nothing to ship. We do not sell hardware, printed media or any tangible product, so no shipping charge, customs duty, tracking number or delivery address applies to any purchase on this platform.
When you top up, credits are added to your account as soon as the payment is verified by the payment provider. In normal conditions this is immediate and completes within a few minutes.
Delivery is to your account, not to a location. You access what you have purchased by signing in at manas.vitra.ai with the account used to make the payment. Every top-up and every credit consumed appears as a dated entry in your ledger, which serves as your record of delivery.
If a payment succeeds but credits do not appear within thirty (30) minutes, contact us and we will either deliver the credits or refund the payment in full under Section 6 of the Refund Policy.
The service is available to customers in India and internationally, wherever access is lawful. Because delivery is digital, availability is not restricted by geography, courier coverage or delivery timelines.
Credits are a prepaid balance and cannot be exchanged for another product, transferred to another account, or converted into money, except in the specific cases set out in the Refund Policy.
Where the platform fails to deliver work you paid credits for, the credits are returned to your account balance automatically so you can run the work again. This is the practical equivalent of a replacement, and it is applied without you having to request it.
Payments are processed by Stripe and Razorpay. Depending on your location and the provider used, you can pay by UPI, credit card, debit card, netbanking or wallet. Card and bank details are handled by the payment provider and are never stored on our servers.
All prices are shown before payment, and the final amount, including any applicable taxes, is confirmed in secure checkout before you authorise the transaction.
For any question about delivery of a purchase, write to contact@vitra.ai from your registered email address with the transaction reference.